Refund Policy
Last updated: 19 August 2026
1. Verification Fee Overview
SaudaNama charges a one-time business verification fee of ₹499 (inclusive of GST) per business listing for the initial verification review. This fee covers government API cross-checks, document review, and Digital Trust Passport issuance.
2. Eligibility for Refund
You ARE eligible for a refund if:
- Your business was rejected solely due to a technical error on our platform.
- Payment was charged twice for the same business (duplicate charge).
- You cancelled your listing within 24 hours of payment, before any review commenced.
- Government API systems were down and your verification could not be processed within 30 days of payment.
You are NOT eligible for a refund if:
- Your verification was rejected because submitted documents were invalid, incomplete, or did not match government records.
- Your GSTIN or CIN is inactive, cancelled, or struck off at the time of verification.
- More than 24 hours have passed since payment and review has commenced.
- You submitted false or forged documents.
- You changed your mind about listing your business after review commenced.
3. How to Request a Refund
To request a refund, email refunds@saudanama.com with:
- Your registered email address.
- Business name and Business ID (from your dashboard).
- Razorpay Payment ID (from your payment confirmation).
- Reason for refund request.
We will respond within 3 business days with a decision.
4. Refund Processing Timeline
Approved Refund Timeline
- Decision notification: Within 3 business days of request.
- Refund initiation: Within 5 business days of approval.
- Credit to bank account: 7–10 business days (depends on bank processing).
Refunds are processed back to the original payment method (UPI, card, or net banking). We do not issue refunds via cash or alternative payment methods.
5. Dispute Resolution
If you disagree with a refund decision, you may escalate by emailing legal@saudanama.com. All unresolved disputes are subject to the jurisdiction of Indian courts as per our Terms of Service.
6. Re-Verification After Rejection
If your business was rejected and you are not eligible for a refund, you may re-apply after resolving the issues that caused rejection. A new verification fee applies for each fresh application.
This policy was last updated on 19 August 2026. SaudaNama reserves the right to update this policy at any time with prior notice.