Buyer Protection & Dispute Support
Official SaudaNama Trust Policy • www.saudanama.com • Compliant with Indian B2B & E-Commerce Standards
Platform Role
SaudaNama provides information, verification signals and enquiry connectivity. It is not the seller of products listed by businesses.
Seller Responsibility
- Product quality and specifications.
- Product authenticity and legality.
- Price and commercial terms.
- Shipping and delivery.
- Returns and cancellations.
- Warranty and guarantee, if offered.
- After-sales service.
Platform Support
SaudaNama may provide platform support for account, enquiry, listing or payment issues relating to SaudaNama's own ₹49/₹9 services. SaudaNama may also provide reasonable platform-level assistance where a customer reports a serious issue with a listed business, but this does not make SaudaNama responsible for the seller's product obligations.
Customer Responsibility
Before dealing, customers should review the seller's profile, verification signals, product information and seller terms and should independently decide whether to proceed.